Charlotte Russe Reviews

Charlotte Russe has an overall rating of 3.4 based on 554 reviews. Customer feedback on Charlotte Russe is mixed: Charlotte Russe reviewers highlight positive aspects like affordable prices, trendy styles, frequent sales and promotions, which strongly appeal to young women seeking fashionable clothing. However, Charlotte Russe is often criticized for its inconsistent sizing, quality issues, slow shipping.

3.4/5.0

554 reviews

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All Charlotte Russe Reviews (554)
duane_Eakins95
May 16, 2026
"First impression was a little shaky"
My first impression after ordering from Charlotte Russe was a bit mixed. I had a question about my tracking and reached out to customer service, but it took longer than I expected to hear back, and I ended up having to send a follow-up. Once they did reply, the answer was helpful and cleared things up, so I appreciated that. It wasn’t a terrible experience by any means, just not as quick or smooth as I was hoping for.
Willie_fuller89
May 14, 2026
"Good Deals If You Catch a Sale"
I ordered a few tops during the sale, and the prices were really good. I always try to look for patterns with these kinds of shops, like whether the promo codes actually work and if the shipping matches the price, and this one checked out fine. The code went through without any issues, and shipping was normal, not super fast, but not bad either. For what I paid, I’m happy with it and would definitely shop again if there’s another sale.
JessePatterson_08
May 11, 2026
"Comfy enough for everyday wear"
The fabric is soft and feels nice on my skin throughout the day. Nothing fancy, just genuinely comfortable to wear.
Brittney.mulroy
May 08, 2026
"I ordered three items, and somehow two…"
I ordered three items, and somehow two of them came in the wrong sizes, plus the top I got wasn’t even the one I ordered. It was just really annoying to deal with, if that makes sense. I’m not sure I’d order from here again.
RogerTucker
May 07, 2026
"Nice updates along the way"
I liked how they kept me in the loop the whole time. I got emails when my order was confirmed, shipped, and then out for delivery, so I didn’t have to keep checking on it myself. There’s just something about it that made the whole order feel easy and stress-free.
irene.Rodriquez
May 01, 2026
"I stopped in just to browse, but the..."
I stopped in just to browse, but the store was hit or miss. The staff I talked to was nice enough, but the place itself felt really messy. There were clothes crammed on racks, some on the floor, and the sizes seemed mixed together all over the place. It made it harder than it should’ve been to find anything. I’d probably check it out again, but they definitely need to tidy things up a bit.
Larae_carmona78
April 16, 2026
"Refund Came Through Eventually"
I got my refund after a few days, so it wasn’t really a big issue in the end. I was already feeling mentally drained, so waiting on it was a little annoying, but overall it got sorted without much trouble
john_Gillen96
April 09, 2026
"Really cute, but the wait was a bit much"
The stuff I got was super cute, and I was excited when it finally showed up. The packaging was nice too, but the delivery took way longer than I expected. I kept checking the tracking, then kind of forgot about it, and then it finally arrived. So yeah, happy with the items, just wish shipping had been faster.
rose.Morrow
April 01, 2026
"Cute Finds, But They Need to Update Their Styles"
They do have some cute stuff once in a while, but a lot of the styles feel outdated now. I don’t know who’s picking the collections lately, but they could definitely use a refresh.
marquisallen0959
March 28, 2026
"Pretty much like the pictures, but of course the color was off"
It mostly looked like the photos and the description was accurate, so I’ll give it that. The color was just a tiny bit different in person, which is the kind of thing that always seems to happen to me. Not a huge deal, but I did expect it to match a little better
joseph_Minchew97
March 28, 2026
"I ordered my usual size from charlotterusse.com..."
I ordered my usual size from charlotterusse.com and nothing fit the way I expected. The jeans were super tight around the waist but somehow loose in the legs?? And the top felt like it was about two sizes too small. I even checked the size chart before ordering, so I’m not sure what happened. Super annoying having to deal with returns when everything should’ve fit.
Robert.dixon
March 09, 2026
"Still waiting"
I’m still waiting, and it’s getting annoying. It feels like it’s been around forever at this point, and I just wish there were some kind of update.
silvia1992
March 04, 2026
"Easy to Find My Size"
I found my size really quickly, so the whole process was easy and I didn’t run into any problems
james.Heard
February 19, 2026
"Cute tops, but mixed after washing"
I ordered a couple of tops from Charlotte Russe, they were really cute when they arrived. The fit was pretty much what I expected too. No complaints there. After a few washes though, it was kind of hit or miss. One shirt still looks fine, but the other stretched out a bit and the fabric feels thinner now. Weird, because I washed them in cold water and didn’t use high heat to dry. So I’m not really sure what happened. For the price, they’re okay. Cute stuff. Just wish the quality held up a little more consistently.
ROBERTSON
February 11, 2026
"They have some really cute stuff, and…"
They have some really cute stuff, and a few things are a great deal. The quality is kind of hit or miss though, well, not terrible, just not always consistent. I’d say it feels worth it when things are on sale, but at full price I’m not always convinced
Juan_jones00
February 04, 2026
"Easy Order and Smooth Shipping"
I ordered a couple of tops and wasn’t sure what to expect, but everything went really smoothly. The tracking updated like it was supposed to, and my package arrived right on the day it said it would. No issues at all, so I’d definitely recommend giving them a try.
Joseph-ward
February 01, 2026
"I had a good checkout experience…"
I had a good checkout experience on charlotterusse. My cart updated without any issues, the promo code went through just fine, and payment was smooth with no weird errors popping up. I also got the confirmation email quickly. Overall, it was easy and stress-free, which is really all I was hoping for. Nothing major to complain about at all
carl-Petzold
February 01, 2026
"I ended up liking a few of…"
I ended up liking a few of the clothes I ordered, and they do look cute for the price. That said, some of the fabric feels a little cheap, so I’m not sure how well everything will hold up after a few washes. It’s good if you just want some fun, affordable outfits, but if you’re expecting long-lasting quality, maybe not…
alice_Duty81
January 31, 2026
"Return policy is just okay"
The return policy is fine, but I wouldn’t call it great. It worked out in the end, but there were a couple of small hoops that made it feel more annoying than it needed to be. Weirdly, I remember standing there holding the return label while my coffee machine made this super loud sputtering noise, which somehow matched the whole experience. Not terrible, just not as smooth as I hoped...
Shannan_phelps96
January 22, 2026
"Rewards are decent, but the support feels too automated"
I do like earning points, and the rewards are okay overall, but they can take a while to actually show up. It’s not terrible, just kind of slow sometimes. My biggest gripe is that when I have a question, it feels like there’s no real person to talk to, just automated messages and waiting around

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Charlotte Russe Q&A

Can you return bodysuits?

silverleopard610
May 15, 2020

“No, you cannot return bodysuits, swimsuits, or other underwear.”

I am trying to place an order online. but they are showing a shipping charge of $19.99 it says for canada. what??? i live in ohio

Where is this shipped from

I just ordered from charlotte russe today, but i want to cancel my order. it hasn't shipped yet. is there any way i could cancel my order?

Hello can you tell me if the boots (the brown over the knee boots style: 302386665 run small you don't have any half sizes

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